FAQ

How to use the Divi Cloud Plugin

Most asked questions

First and foremost is that the plugin is LIFETIME access, no matter what plan you have, you will always have access to layouts, sections and modules with 1 being added to the plugin every month. If  you cancel  your freelancer or agency account – the plugin will always be there for you. How is that for value!?

Layouts Cloud

WHO ARE YOU GUYS?

We are experienced Divi Users who like to add value to the community.

Andrew Palmer and Eileen Lonergan – The Co Founders of EMP Group Corp. Encompassing E Learning, Theme, Plugins,  and Marketplace solutions and Layouts Cloud.
Sean Barton – A market leading Divi Plugin Developer.

Together, we aim to provide the best design tools to all who are interested in making Divi their go to development platform.

HOW IS THIS BETTER FOR DIVI?
By providing one stop CLOUD resources for Divi Layouts, we hope that Divi will continue to grow, we will grow with it and so will your business
WHAT ABOUT SUPPORT?
Please use the chat function at the bottom right corner of every page to contact us. This button is also inside of the gallery view of the plugin. We will help you as soon as possible. Different options for contact will be at our contact page or through Facebook.
WHY DID WE START DIVI UNITED?
We saw a need to provide ready made, pre designed layouts to the community in an easier more cost effective way. Even with the free layouts out there, you still have to sign up to a mailing list, download them, upload them and then start working on them. With Divi Cloud everything is just a click away straight from the Site you are working on and if you are a premium member, you can save your layouts to your own cloud and install the plugin on any website and your layouts are exactly where you left them – it could not be simpler could it?
WHAT ARE YOUR HOURS OF OPERATION?
Support hours are 10am to 10pm 5 days a week excluding weekends. The site is online 24/7/365. It can happen that we aren’t here on the above named time, but your ticket will always be handled within 24 hours.

Divi

WHAT is divi?
Divi is a WordPress theme that includes an awesome page builder both front and back and is our go to design tool. You can grab a copy on their website at elegantthemes.com
do i need divi to use this?
You can use any of these layouts in any project you are doing including child themes for sale to your clients directly or on any Direct Sales online Store that you own. You cannot under the membership terms re-distribute or resell the layouts as they are.
WILL YOU TEACH ME HOW TO USE DIVI?
We will not directly teach you however, we do recommend this course and will be offering more courses to help you develop your web design and business skill set.

Memberships

WHAT RIGHTS DO I GET FOR THE LAYOUTS?

You can use any of these layouts in any project you are doing including child themes for sale to your clients directly or on any Direct Sales online Store that you own. You cannot under the membership terms re-distribute or resell the layouts as they are. Images may be subject to copyright. We do our best to attribute the images but please presume all images are for Demo purposes only. 

CAN I CANCEL ANYTIME?
We’d love you to stay and keep making money from what we give you but, if you decide to cancel, no problem. You will continue to be able to access your account until the next monthly payment arrangement runs out. If you have bought an annual membership, your account will continue to run until that annual payment has expired.
WHAT HAPPENS IF MY PAYMENT FAILS?
We will email you and put your account on hold until such time as it is back in good order. You will still have access to the basic plan if this happens.
HOW MANY DOWNLOADS DO I GET?
You receive unlimited downloads of all available layouts, modules, sections and rows in line with your membership status.
CAN I USE THESE FOR MY CLIENTS?
Absolutely as long as they are not in their original format, nobody wants duplicate content 🙂 .
HOW CAN I CANCEL?
You can cancel anytime by contacting us through the live chat function, the contact form on our contact page or via facebook. You can also cancel through your PayPal account.
WHAT HAPPENS WHEN I CANCEL?
You will instantly lose access to your cloud account but you will still be able to access DIVI CLOUD via your plugin on a limited basis. i.e. you won’t be able to save to the cloud.
HOW DO I UPGRADE MY SUBSCRIPTION?
The Divi Cloud has an upgrade option built right into it so no problems there. If you do have an issue upgrading, simply contact us and we will get you on your desired plan in no time!
WHAT ARE THE PAYMENT OPTIONS?
Currently we only accept PayPal for payments.
CAN I ASK FOR A RETURN?
We do not offer returns or refunds on subscriptions already committed to. You may cancel your account at anytime and it will not renew.

Extra

HOW WILL THIS HELP ME & MY BUSINESS?
By having an ultimate resource available to you of layouts modules, sections and rows that are pre designed, your website building efforts will be better, faster and more cost effective.
WHY SHOULD I JOIN?
If you want to grow your business, have exclusive access to professionally designed products and have access to save and restore via the cloud, you should join.
HOW CAN I MAKE A SUGGESTION?
Please start a chat with us at the bottom right corner of each page to suggest anything you like! 🙂
CAN I SHARE MY SUBSCRIPTION?
We would rather you didn’t especially as the API identities who you are in the licensing section. Its better for you that you don’t share and of course, we need everyone to play fair. 🙂
does it work ON A LOCAL INSTALL?
As long as you are connected to the internet, yes you can.
Does it work on a multisite?
Yes, Divi Cloud is multisite compatible.
IS THERE A TRIAL MEMBERSHIP?
Kind of…When you buy the Divi Cloud plugin, you get access to a range of layouts. You can access these at anytime through the plugin, you just cannot save your work to the cloud and you won’t get all the layouts that are available to the various membership levels.
HOW CAN I CHANGE my INFORMATION?
Simply go to your account profile and make the amendments there.
CAN I SAVE MY FAVORITE LAYOUTS?
Yes, simply hit the ” heart ” icon and they are favorited.

Divi is a registered trademark of Elegant Themes, Inc. This website is not affiliated with nor endorsed by Elegant Themes.