FAQ

How to use the Divi Cloud Plugin

Most asked questions
First and foremost is that the plugin is LIFETIME access, no matter what plan you have, you will always have access to layouts, sections and modules with 1 being added to the plugin every month. If  you cancel  your freelancer or agency account – the plugin will always be there for you. How is that for value!?

We understand that it is tempting to try and download all the layouts at once and then cancel your subscription. If our systems detect excessive downloads after you have cancelled your subscription, your account may be put on a restriction. 

Layouts Cloud

WHO ARE YOU GUYS?

We are experienced Divi Users who like to add value to the community.

Andrew Palmer – The Owner of Elegant Marketplace. Encompassing E Learning, Theme, Plugins, and Marketplace solutions and Layouts Cloud.
Sean Barton – A market leading Divi Plugin Developer.

Together, we aim to provide the best design tools to all who are interested in making Divi their go to development platform.Community is at the heart of what we do. 

HOW IS THIS BETTER FOR DIVI?
By providing one stop CLOUD resources for Divi Layouts, we hope that Divi will continue to grow, we will grow with it and so will your business
WHAT ABOUT SUPPORT?

Please use this link to get support. We will help you as soon as possible..

WHAT ARE YOUR HOURS OF OPERATION?

Support hours are 10am to 10pm 5 days a week excluding weekends UK time. The site is online 24/7/365. It can happen that we aren’t here on the above named time, but your ticket will always be handled within 24 hours. We offer limited support on Weekends.

Divi

WHAT is divi?

Divi is a WordPress theme that includes an awesome page builder both front and back and is our go to design tool. You can grab a copy on their website at elegantthemes.com

do i need divi to use this?

The layouts in this online facility are specifically for use with the Divi Theme form Elegant Themes. 

WILL YOU TEACH ME HOW TO USE DIVI?

We will not teach you to use Divi. Please feel free to search the web for excellent teaching courses on using the Divi Theme and WordPress

Memberships

WHAT RIGHTS DO I GET FOR THE LAYOUTS?
You can use any of these layouts in any project you are doing including child themes for sale to your clients directly or on any Direct Sales online Store that you own. You cannot under the membership terms re-distribute or resell the layouts as they are. Images may be subject to copyright. We do our best to attribute the images but please presume all images are for Demo purposes only. 
CAN I CANCEL ANYTIME?

We’d love you to stay and keep making money from what we give you but, if you decide to cancel, no problem. You will continue to be able to access your account until the next monthly payment arrangement runs out. If you have bought an annual membership, your account will continue to run until that annual payment has expired we do not offer refunds of any kind on subscription payments that have not run their course. 

WHAT HAPPENS IF MY PAYMENT FAILS?
We will email you and put your account on hold until such time as it is back in good order. You will still have access to the basic plan if this happens.
HOW MANY DOWNLOADS DO I GET?

You receive unlimited downloads of all available layouts, modules, sections and rows in line with your membership status. Subject to fair use. 

CAN I USE THESE FOR MY CLIENTS?
Absolutely as long as they are not in their original format, nobody wants duplicate content ? .
HOW CAN I CANCEL?

You can cancel anytime by accessing your account and hitting the subscription tab and then hit cancel. You can also cancel through your PayPal or Stripe Account. 

WHAT HAPPENS WHEN I CANCEL?
You will instantly lose access to your cloud account but you will still be able to access DIVI CLOUD via your plugin on a limited basis. i.e. you won’t be able to save to the cloud.
HOW DO I UPGRADE MY SUBSCRIPTION?
The Divi Cloud has an upgrade option built right into it so no problems there. If you do have an issue upgrading, simply contact us and we will get you on your desired plan in no time!
WHAT ARE THE PAYMENT OPTIONS?

We accept Stripe and PayPal for your convenience. 

CAN I ASK FOR A RETURN?
We do not offer returns or refunds on subscriptions already committed to. You may cancel your account at anytime and it will not renew.

Extra

HOW WILL THIS HELP ME & MY BUSINESS?
By having an ultimate resource available to you of layouts modules, sections and rows that are pre designed, your website building efforts will be better, faster and more cost effective.
WHY SHOULD I JOIN?
If you want to grow your business, have exclusive access to professionally designed products and have access to save and restore via the cloud, you should join.
HOW CAN I MAKE A SUGGESTION?
Please start a chat with us at the bottom right corner of each page to suggest anything you like! ?
CAN I SHARE MY SUBSCRIPTION?

We would rather you didn’t especially as the API identifies who you are in the licensing section. Its better for you that you don’t share and of course, we need everyone to play fair. ?

does it work ON A LOCAL INSTALL?
As long as you are connected to the internet, yes you can.
Does it work on a multisite?
Yes, Divi Cloud is multisite compatible.
IS THERE A TRIAL MEMBERSHIP?

YES! Divi Cloud plugin is free with limited access, you get to download and use a range of layouts. You can access these at anytime through the free version of the plugin, you just cannot save your work to the cloud and you won’t get all the layouts that are available to the various membership levels.

HOW CAN I CHANGE my INFORMATION?
Simply go to your account profile and make the amendments there.
CAN I SAVE MY FAVORITE LAYOUTS?
Yes, simply hit the ” heart ” icon and they are favorited.